DATA PROTECTION POLICY - Galapagos Cruises and Ecuador Travel - Go Galapagos

DATA PROTECTION POLICY

This policy describes to comply with the EU General Data Protection Regulation (GDPR) and other relevant data protection legislation. When we refer to “we”, “our” or “us” this means Go Galapagos – Ecuador GGE Cia. Ltda.  Hereinafter referred to as “GO” and/or Kleintours y Representaciones Cia. Ltda. and/or Corporación Turística Galatours S.A. and/or Kleintours SL, we might also refer to the companies as “KT Group.”

The aim of our data protection policy is to inform you in how your personal information is collected, how we use it, your rights as a user, and how you can manage your information to access and update it.

 

PERSONAL INFORMATION COLLECTED

When you express an interest or book a cruise or a holiday with us you may provide us with personal information relating to yourself or others (for example children travelling with you) this may include:

• Your contact details i.e. your name, address, email address and phone number
• Passenger information, passport details and other ID documents
• Relevant medical data and special dietary requirements
• Credit/bank account details
• Travel insurance details
• Emergency contacts/next of kin

 We collect this information in order to fulfil your request for our products and services or to provide your holiday arrangements.

When using our website, we will also collect information about how you use our site. For further information please see our Cookie Policy.

 

HOW WE USE PERSONAL INFORMATION

We use your personal information for the following purposes;
• General administration
• To respond to your enquiries
• To process your booking and provide you with our holiday services

We conduct these activities at your request.

• To send you future marketing communications regarding our products and services

We will only send you marketing communications where you have actively opted-in to receive them. You can opt-out at any point in the future. We will only send you such messages about our own products and services and will not share your personal information with other organizations for their own marketing purposes.

In order to ensure our marketing communications are relevant to you, we may use details such as your purchasing history, geographical location, gender and age to send messages which we feel will be of specific interest to you.

In order to maximize the performance of our website and to improve individual user experience we collect data on how you use our site.

 

YOUR CHOICES REGARDING PERSONAL INFORMATION

In order to comply with your user rights under EU General Data Protection Regulation (GDPR), we want to inform you in how we manage your personal information when processing any requests, sales, and enquiries through our online tools.

The law gives you the following rights:

  1. You have the right to be informed in how we manage your personal information.
  2. You have the right to access your personal information.
  3. You have the right to update and complete your information.
  4. You have the right to have your information erased.
  5. You have the right to remove your personal information at anytime from anywhere.
  6. You have the right to request for your personal data to us, in common, available and viable format.
  7. You have the right to request us to remove your personal information from our marketing tools.

We do not use algorithms to manipulate any type of personal data, in order to find out users’ preferences.

All these user’s rights contemplated in the EU General Data Protection Regulation (GDPR) you can exercise your rights by emailing us at:  dataprotection@gogalapagos.com.ec

 

SHARING YOUR PERSONAL INFORMATION

We will share your personal information with our suppliers, in order for us and them to fulfil your booking requirements.

The data collected through our website via forms, is strictly used by us.  We do not sell, share, or give away our data bases to third-parties.

 

HOW LONG WE KEEP PERSONAL INFORMATION

We only keep your personal data for as long as necessary to fulfil the requests and booking you have made with us. Many of our customers return to book future holidays, we do therefore store a minimal amount of information for longer, so we can provide a good customer service for you. We may also keep personal information for essential purposes such as complying with our legal obligations or resolving disputes. As our requirements can vary, our retention periods reflect this.

 

USING EXTERNAL LINKS

Our website may contain links to other websites. Please remember that when you use a link to go from our website to another website our Privacy Policy no longer applies. If you follow links to other sites from our website your data will be subject to the privacy policies of those sites. You should refer to these policies before providing your personal information.

 

CONTACT US

Email: dataprotection@gogalapagos.com.ec

USA: 1888 50 KLEIN / CANADA: 1-866-9785990

EUROPA: 34-900-300-123 / UK: 00 44-8455-281-389

Ph: (593) 2 – 2267000 / (593) 2 – 2267080

Go Galapagos by KleinTours

Catalina Aldaz N34 -41 & Av. Eloy Alfaro.

170515 Quito – Ecuador.

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