What should I do if I did not receive proof of payment?

For each transaction approved through Placetopay, you will receive proof of payment with the purchase reference at the email address you indicated at checkout. If you do not receive it, you can contact the line (593) 2 - 2267000 / (593) 2 - 2267080 or the email customerservice@gogalapagos.com.ec, to request the forwarding of the voucher to the same email address registered to the time to pay. Ultimately, you can send your request to servicioposventa@placetopay.ec