What should I do if my transaction did not finalize?

In the first instance, you should check if a payment confirmation email arrived in your email account (the one registered at the time of making the payment), if you have not received it, you should contact customerservice@gogalapagos.com.ec to confirm the status of the transaction. In the event that your transaction has declined, you must verify if the account information is valid, is enabled for non-face-to-face purchases and if you have space or available balance. If the decline continues after this, you should contact Go Galapagos Cruises. Ultimately, you can send your request to servicioposventa@placetopay.ec.